Who this policy covers
This policy applies to institutes that subscribe to the platform, their staff and faculty, their students, and the parents or guardians of those students. It also covers visitors to this website and people who sign up for a trial.
Our role and the institute's role
The institute decides which students to enrol and what data to record about them. For student and parent data, the institute is responsible for that data and we process it on the institute's instructions. For account data of institute staff and for website visitors, we are responsible for the data.
What we collect
From institutes and staff
- Name, email, role and centre of each staff and faculty user
- Institute details such as name, city, exams coached for, batches and fee structures
- Billing contact and invoice details
About students
- Name, roll number, batch, centre and the contact details the institute records
- Attendance, test answers, time spent per question, scores and ranks
- Doubts asked, including photos students upload, and the answers given
- Lecture viewing activity, such as which lectures were watched or downloaded
- Fee plans, payments and receipts
About parents and guardians
- Name, relationship to the student, preferred language and the WhatsApp number or email the institute records
- Messages they send in reply to progress cards or alerts
From website visitors
- Information entered in the sign-up or contact forms
- Basic technical data such as browser type and pages visited, used to keep the site working and secure
How the data is used
- To run the features the institute uses: timetables, tests, analysis, doubts, classes, fees and parent updates
- To produce AI Test Analyst reports for mentors and students of that institute
- To send progress cards, attendance alerts and fee reminders to the parents of that student
- To provide support, fix problems and keep the service secure
- To send account and billing emails to institute staff
We do not sell personal data. We do not use student data for advertising, and we do not show advertisements to students.
AI analysis
AI features look at test answers, timing and doubts to find patterns such as weak chapters and careless mistakes. These reports are written for the mentor. The platform never labels a student as weak publicly, and ranks are shared only in the way the institute chooses.
AI-drafted doubt answers are reviewed by a faculty member before a student sees them. One institute's student data and question bank are never used to build features or content for another institute.
Who can see student data
A student's individual results are visible only to authorised staff of their institute, the student, and their own parents or guardians. Roles set by the institute control which staff see which centres and which kinds of data. For example, faculty do not see fee records unless the institute allows it.
Parents never see another student's individual data. Batch averages shown to students or parents do not identify other students.
Children's data
Many students are under 18. Institutes are responsible for obtaining consent from a parent or guardian where the law requires it before enrolling a minor on the platform. We support this by recording guardian contacts and by keeping minors' data visible only to the institute, the student and their guardians.
If a student's scores or attendance drop sharply, the platform alerts the mentor so a person can check in, rather than sending automated messages first.
Service providers
We use a small number of providers to run the service, such as cloud hosting, email delivery, WhatsApp business messaging and payment gateways chosen by the institute. They process data only to provide their service to us and are bound by confidentiality and security obligations.
Security
- Data is encrypted in transit and at rest
- Access by our own staff is limited to support and is logged
- Recorded lectures are watermarked per student to discourage sharing
- Each institute's data is kept logically separate from every other institute
How long data is kept
We keep data while the institute's subscription is active. When an institute closes its account, it can export its data, after which we delete it within 90 days, except where we must keep billing records by law.
Your choices and rights
Students and parents can ask their institute to see, correct or delete their data. Institute staff can update their own account details in the platform. You may also write to us through the Institute Desk page, and we will respond or pass the request to the relevant institute.
Cookies
This website uses only the cookies needed for it to work, such as a session cookie that keeps the form security check valid. We do not use advertising cookies.
Changes to this policy
If we make a material change, we will tell subscribing institutes by email before it takes effect.