Try before you pay
Every institute can use the platform free for 30 days with up to 200 students before paying anything. We encourage you to run real tests and read real reports during the trial so you know the platform suits you.
Monthly plans
Monthly subscriptions can be cancelled at any time and will not renew. The month already paid is not refunded, and access continues until the end of that month.
Yearly plans
- If you cancel within 30 days of a yearly payment, we refund the full amount less any months used at the monthly rate.
- After 30 days, yearly plans are not refundable, but you keep access until the end of the paid year.
- If your active students fall well below the number you paid for, we will credit the difference against your next renewal.
Service problems
If the platform is unavailable for an extended period because of a fault on our side, we credit the affected days to your account. If a fault prevents you from conducting a scheduled test, write to us and we will review a credit for that billing period.
Charges billed in error
If you were charged twice, charged for students who were not active, or charged after cancelling, we refund the incorrect amount in full.
Student course fees
Fees that students pay to their institute through the Fee Desk go directly to the institute's own payment account. We do not hold these funds and cannot issue refunds of course fees. Students and parents should contact their institute for any refund of course fees.
How to request a refund
Send a request through the Institute Desk page with your institute name and the invoice number. Approved refunds are made to the original payment method within 10 working days.